1 reviews | Active since May 2015
Bad Service
<p>I bought a brand new Tempo watch from the Springs branch on Sunday 21 May 2017. Yesterday a day after I bought it the watch battery died. As it is a day old I went to Sterns in Mall of the North and spoke to the lady there to just replace the battery. Her service was the worst I ever received and she told me go to the place next to Mug and Bean and get it replaced. So now I need to pay R80 for a battery because her manager is not there? I will never buy from sterns again as this sevice is not good. Please contact me on ********** </p>
Hi Jacques,
Thank you for bringing this to our attention.
We try our best to offer all our Customers great Customer service and are disappointed that you had this experience.
We apologize for the inconvenience caused.
The Field Manager will make contact with you directly to resolve this complaint.
Your patience and understanding is appreciated.
Regards,
The Sterns Customer Care Team
Hi Jacques,
Thank you for bringing this to our attention.
We try our best to offer all our Customers great Customer service and are disappointed that you had this experience.
We apologize for the inconvenience caused.
The Field Manager will make contact with you directly to resolve this complaint.
Your patience and understanding is appreciated.
Regards,
The Sterns Customer Care Team