BAD QUALITY PRODUCT AND SERVICE

Bought a pair of sleeper earing's for my Birthday. Three weeks later it popped out of my ear in half onto my desk. I then took it back to Sterns for repairs, not asking my money back but a repair or replacement. They took it in and said I will get a message to say when I can come collect. 3 days later I go and collect, but it was in the same condition I returned it. Now im confused. So the manager was phoned and her words were, "Its wear and tear". I only had the earrings in my possession for under a month and wore them once. That would result in wear and tear on a pair of Gold earrings?! Is the quality just atrocious or is Sterns just unprofessional. I am now furious due the lack of professionalism at Sterns. The back of the slip clearly states if its a manufacturing fault they will replace or give me something to the same value, their product is suppose to be quality. On a side note: This was the second time I took the same pair back as when I opened the box, one of the set was bent.

Now I expect contact from Sterns before I take this matter further with the media as well as the Ombudsman.

I will wait till Wednesday 8 November 2021 for a response. Before proceeding further.