Bad Customer service and *********** Staff

Good Morning

I send my ring to Sterns Moruleng Mall on the 18th of January 2022 so it can be taken to the workshop for cleaning and I had asked the lady who was assisting me not to request a quotation.

3 weeks later when I called to asked if my ring has returned from the workshop I was told that I need to be given a quotation first and I had strictly told them not to ask for the quotation. My ring should just be cleaned. It was returned without being cleaned.