bad customer service

Good day, a month a go my boyfriend went into sterns in piet retief get a catalogue with the October 2018 specials. we chose a engagement ring in this catalogue. we then requested to open an account as to purchase this ring. it has been over 4 weeks and after sending in 3 months payslips as well as 1 month bank statement and visiting another store and enquiring about the status of account and been submitted for security checks we aren't able to buy the ring as advertised as the catalogue has expired. Still no account has been opened to date and the only answer we get is Eish sorry!