Bad bad service

So I decided to get engaged.. WHAT A FREAKING NIGHTMARE it has been to get the ring and have it sized. We went to Tygervalley centre the saturday morning.. made all the arrangements for the resizing and collections by that Thursday... The Thursday when i had to collect the ring... No one knew a thing and they had even lost the size of the ring. I was supposed to get engaged that Saturday... JA imagine. Long story short i managed to get it sorted. Then the ring needed to be made smaller. I went to CW this time as i refused to deal with Tygervalley. WOW not wow, the systems were off line... THE ENTIRE DAY ... like what.. we are in 2024 .. how did you do business the entire day yet "off line". If i am done for more than 5 mins... i sort things out. This is not the place if you want great service or any service at all actually. I am so so disappointed in the service. I cant see myself using them again once i have sorted out the resizing. WOW not wow is all i can say