Bad attitude, damaged goods, slow in every task

I visited the branch and selected a watch and bracelet to purchase. I was then told that due to load shedding which had happened shortly before, their systems were not live. This I understood, and eventually I decided to draw cash and pay in this manner. The process of writing up a single cash invoice took much longer than was necessary.<br> <br> I then asked them to please remove three links from each item, because they would not fit in their original size. This process took even longer. The watch was finished first and I found it to be without defect, but the employee had removed 4 links instead of 3. When she had eventually replaced the missing link and brought it to me I inspected it and there was a link with two deep scratches in it. I had not seen these scratches before she had worked on it. Apparently they did not have the correct tools. Their solution was to swap the bracelet with an identical one from a different watch. I asked the staff for their names (which they reluctantly gave me) and then left the shop with this bracelet and decided to find a different jeweler who would remove the links. 45 minutes after paying, I received these defective goods.<br> <br> Please deal with your staff.