ZN
Zanele N

1 reviews | Active since Mar 2016

04 Oct 2018, 16:24

Awesome Customer Service Received

My experience at the Sterns located in the Trade Route mall in Lenasia area was absolutely great. I was assisted by Lerato and Maggie. Very professional, friendly and helpful.

They took to time to be part of my planning from selection of my wedding bands to going the extra mile of making sure I get my ring back in time as I had to have it resized.

Quality Customer Service is at times hard to come by and as customers we are quick to voice that. But when we get awesome service we don't acknowledge that. Im writing thid as I can only hope the store manager gives praise and recognition to her team, as without them there I don't people like myself would even go as far as saying "let me open an account there" and that's more revenue for the store.

Thanks ladies (Lerato and Maggie), keep the great energy flowing.

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Replies (2)
Sterns
Sterns's reply04 Oct 2018, 16:44
Official

Good afternoon Zanele

We welcome feedback from our Customers, even more so when the feedback is positive.

We will be sure to forward your message to the field management team, and more importantly to the team at the Trade Route store.

Thank you for taking the time to post your message.

Kind regards

Jewellery Customer Care

ZN
Zanele N's update04 Oct 2018, 16:50
Reviewer Update
Thank you for your prompt response. And please do extend my message to the respective team members, as sometimes something as small as positive feedback goes a long way for that one person to keep being great at their job. Take care!