TK
Theresa K

1 reviews | Active since Mar 2009

14 Jan 2019, 13:56

Appaling quality of jewellery from Sterns.

My boyfriend bought me a gold multi heart chain bracelet for Christmas from Sterns Key West. I had worn the bracelet for about 15 minutes on Christmas eve when one of the links broke.

We returned it to the store on Saturday 5 January and they ordered a replacement from another store. I received the replacement bracelet on Wednesday 9 January.

Today, Friday 11 January, I wore the replacement to work and it broke again as I have now lost it. I could only find the broken link near the lifts.

In all I have worn the bracelet for a total of about 4 hours!!!

I must say I am very heart sore at losing such a sentimental piece of jewellery and absolutely appalled at the quality of the piece which was very expensive. Surely, I am not the only person who has returned the bracelet or who has lost if because of the quality?

I was always of the opinion that Sterns stood for quality. Obviously I was wrong!

0
Replies (1)
Sterns
Sterns's reply15 Apr 2019, 14:43
Official
Hi Theresa,

We are in receipt of your complaint.

The Sterns Team