1 reviews | Active since Mar 2009
Appaling quality of jewellery from Sterns.
My boyfriend bought me a gold multi heart chain bracelet for Christmas from Sterns Key West. I had worn the bracelet for about 15 minutes on Christmas eve when one of the links broke.
We returned it to the store on Saturday 5 January and they ordered a replacement from another store. I received the replacement bracelet on Wednesday 9 January.
Today, Friday 11 January, I wore the replacement to work and it broke again as I have now lost it. I could only find the broken link near the lifts.
In all I have worn the bracelet for a total of about 4 hours!!!
I must say I am very heart sore at losing such a sentimental piece of jewellery and absolutely appalled at the quality of the piece which was very expensive. Surely, I am not the only person who has returned the bracelet or who has lost if because of the quality?
I was always of the opinion that Sterns stood for quality. Obviously I was wrong!
We are in receipt of your complaint.
The Sterns Team
We are in receipt of your complaint.
The Sterns Team
