Account application at TFG STERNS

I went to Sterns at liberty mall on Saturday, 13th of March 2021 to look for a wedding ring, the ladies in store sold me the idea of opening an account with them as I'd also receive vouchers of R1500. They said it will only take a few minutes to do a background check to see how much I'd qualify for. A few minutes went to an hour, they then said it had a processing status on my id number as it is gone for verification due to me being in a higher salary bracket so head office will need to call me and verify some of my details, it should be done within 24 to 48 hours. 48 hours passed and I didn't receive any phone call or follow up from the store, I returned to the store on Tuesday, 16th of March to find out what's going on, the gentleman was asked to call head office and follow up to which they then requested my id and a 1 month bank statement in order to finalize the application. I submitted that in store immediately, the gentleman called head office again to say it has been submitted, however now he says it's gone to a different department for verification and I would receive an sms to fetch my card. 2 days later I return as I received an sms saying your stern card is ready, send a 1 month bank statement or payslip or you could return to the store. I went in to query why are they requesting my bank statement again after we have submitted it, the gentleman calls head office and they then say that my application has to be resubmitted as they detected ***** so now it has to go to the forensics department, he was told to submit my id and bank statement again and then follow up, we did that and when he called again it's now a story of they don't know how long forensics will take to verify my employment details. So what supposed to have only "taken a few minutes" has now turned out to be a dreadful process of over a week with still no feed back from head office or sterns liberty mall themselves, not to mention my application is apparently ********** yet I am a bank employee with a clean bureau score so pardon my language but this is ABSOLUTE ****!