2nd time - same stone, bad service, damage to clothes

<p>I am terribly upset with the service I received from Sterns. Both the store and their head quarters.</p> <p> </p> <p>I bought a ring at Sterns Secunda and only 3 weeks later one of the stones fell out. I took it back, they sent it for repairs and now 2 months later, that same stone came out again.</p> <p>Now that is not the only problem with the ring, the ring is also poorly worked off. It is rough and hooks to every thing. It has even damaged some of my jerseys, some of my scarfs from over seas.</p> <p>I phoned the store on the 27th of July asking to speak to the store manager, the lady that answered the phone informed me that the manager is not in at the moment but will be back later. She then took my number and I said to the lady that I want a answer within the next hour.</p> <p>At the end of business on the 27th, still no call back from the store manager.</p> <p> </p> <p>I phoned again the next moment asking to speak to the store manager again. The lady that answered the phone once again informed me that the store manager is not in at the moment. I then enquired about nobody phoning me back the previous day. She then informed me that the manager had stock take and she left early the previous day and will be coming in a bit later that day.</p> <p>I then asked again for the store manager to call me back and also asked for their head office number.</p> <p> </p> <p>I phone their head office and a lady took down my complaint and said she will ask the area manager to give me a call as soon as possible.</p> <p>It is now the 1st already and still no call back from either the store or area manager.</p> <p>This is super bad client service. From a big company like Stern, I thought one could expect excellent quality and workmanship aswell as service. I how ever have not experienced one of the above mentioned.</p> <p> </p>