2 months waiting for repair on 3 month old tempo watch

Item: Sterns
Rating: 1
Author: Maureen B

I bought a tempo men's watch on the 5th of June this year. The strap broke from the casing,took it back to the store where they informed me they would send it in for repairs, but i will have to wait 2 months for it. Really that's outrageous! So in the meantime i suppose i have to use my cellphone to check the time,or should i pay out of my own pocket at another jeweler for repairs? Tried to phone head office but they are not available.

Helpful (0)

Replies (3)

Sterns's replyOfficial

07 Sept 2018, 15:08

Hi Maureen,

We are in receipt of your complaint which has been escalated to the Field Manager of the Carletonville branch store.

Regards,

The Stern Tam

Sterns's reply07 Sept 2018, 15:08

Official

Hi Maureen,

We are in receipt of your complaint which has been escalated to the Field Manager of the Carletonville branch store.

Regards,

The Stern Tam

Maureen B's updateReviewer Update

14 Sept 2018, 10:11

Thank you Sterns for replacing my watch I do appreciate it

Maureen B's update14 Sept 2018, 10:11

Reviewer Update

Thank you Sterns for replacing my watch I do appreciate it

Sterns's replyOfficial

14 Sept 2018, 10:16

Hi Maureen

We are pleased that the matter has been addressed and there is a positive outcome.

kind regards

Jewellery Customer Care

Sterns's reply14 Sept 2018, 10:16

Official

Hi Maureen

We are pleased that the matter has been addressed and there is a positive outcome.

kind regards

Jewellery Customer Care