13 weeks and still waiting!

I bought a Fossil watch from Sterns Pavilion, it stopped working about a month after. On sending it back under the warranty it was sent away to Fossil to repair (apparently a mechanism problem). I was told I would be notified when it got back. After 8 weeks I finally called them to find out what was going on only to be told it was there & waiting - no one informed me. I went in to collect the watch & noticed that the hand inside had been damaged. After much eye rolling I was told it would be sent to Durban for repair & would take 2 - 3 business days so definitely in a week they would have it, but that they would let me know. After a week, I called again to find out what was happening only to be told that it was not able to go to Durban and had to go back to Fossil - again no one bothered to call & inform me. I was told by the lady (I wish I had noted her name) that she would speak to her manager as she knows what drama we have had with this watch to arrange a new one for me & that she would get back to me - well guess what... still haven't heard a peep from anyone! I have tried to contact the store & am not getting any answer so AM NOW INCREDIBLY ANNOYED!