Your new system for purchasing freshments sstem is dead in the water

<p>I was at the new Cresta movies this morning with my grandchildren for the 09h15 movie. I have been there twice before with my wife and we experienced the same issues but I have not yet reported them.</p> <p> </p> <p>The challenge is that the new method of purchasing the refreshments is bad, bad, bad and in my opinion is not fixable. You need to stand in line for a machine to enter what you want to purchase - when I was there only 3 out of 8 we working and every though the movies were almost empty at this time we have to wait 10 minutes to get to the front of the queue. There was only only lady helping at one of the machines and she could not help others. It took us more than 10 minutes to enter our order - this is by far the worst user interface I have ever seen, with no consideration for what people expect. Far too many clicks and new selections which open, which took us 2-3 minutes for each individual. This is designed to slow down the user rather than speed up the experience. There is almost no help and the design is not obvious. If this was presented all on a single page it would be so much easier. </p> <p> </p> <p>Then the printer did not work and the paper got stuck and the order was not printed out completely, but then someone did help and managed to get it printed so that the QR code was at least visible but nothing else.</p> <p> </p> <p>Then we had to wait ANOTHER 10 minutes in a queue waiting to received our refreshments, and also did not have the optio to change from our original order, finding out that one of the items we selected was wrong! There was only one person serving and even though there was few people in front of us, this was painfully long to get just a few items we had purchased.</p> <p> </p> <p>When changes are made they should be for the good of the customer and to provide better customer services. This should be the primary business case for such a change. In this case it achieves the opposite - significant frustration not only from me but everyone around me, since when you have children with you who want to help to choose their items there is nowhere for then to stand without inconveniencing others.</p> <p>S**** this entire system and go back to the drawing board on this and redesign from scratch. Fire the people who designed this, since they are totally *********** at business process and software design. Get a team who understand human needs and how to make life easier. Ths system as it currently stands is not fixable.</p> <p> </p> <p>I am bitterely disappointed with this change, and I sincerely hope that you do not attempt to implement this useless system anywhere else.</p> <p> </p> <p>I had another couple of issues, both concernins the design of the cinema itself. The first is with one of the Prestige Cinemas, in which the screen is so far from the seats that we should ahve brought binoculars with us. This distance completely destoys the Prestige experience. The second was with another one of the cinemas in which the screen is so high that our necks were very sore by the end of the movie. In both cases the design of the cinema layout is wrong and the architect should be called to order on these issues. These are also not fixable.</p> <p> </p> <p>I am not expecting much from this complaint, since the last complaint I made about a serious safety concern in your Prestige Design at Cradlestone has gone unanswered for almsot two years in spite of repeated re-issuing of the complaint.</p> <p> </p> <p> </p>