You service level still declining? Third attempt

Hi

We sent the following email twice to your head office and no reply was received.

Our reference number is CAS-175080-Z2S6V7.

Dear Sir or madam

We are regulars at your cinema at your Cavendish branch. Our preference as always been to sit in your Luxury cinema.

On Thursday eve, 23 August, we booked two tickets to see Down a Dark hall at your prestige cinema. Before seating, we ordered hot beverages, snacks and cake, etc and the staff offered to deliver it to our seats. When the hot beverages arrived, we asked the attendant to kindly put on the tray lights as the cinema was very dark and she agreed to do so. 15 mins later, they brought the chocolate cake and once again we asked the attendant to switch on the tray lights. She advised us that the lights were broken. We explained to her that we were unable to see what we were drinking and eating. She shrugged and walked out. With great difficulty we tried to eat the cake in the dark and unfortunately some of the cake fell onto our clothes.

I walked into the foyer and asked to see the manager and I was told that the manager was not on site. I then asked two of the staff members for the head office number and was told that they did not know the details for the head office or how to get hold of the cinema manager. I asked what was wrong with the tray lights and their reply was that nothing was wrong with it. I am very disgusted at the service that we received at your complex and lack of compassion shown to the mess that was made on my companions clothing due to the chocolate cake. This is NOT the service I would expect from the Ster Kinekor.

Kind regards

Allan and Mareldia ********** 899