MN
Moosa N

1 reviews | Active since Feb 2018

22 Feb 2018, 21:17

You cannot do anything right. Ever!

I swear to God that you guys are all a bunch of imbeciles. It is impossible for a person to reseve tickets through any electronic methods Either your POS devices are offline. Or your app cannot reserve tickets or your call centre is offline or the person at the kiosk is unavailable. There are no positive experiences to associate with ster kinekor. People get ****** in your cinemas. Your air conditioning never works. The toilets are a true reflection on your ideals. You are a joke. Your pathetic management style is indicative of a company that has zero interest in customer satisfaction. Nu metro is truly the better option. The unfortunate thing is that their cinemas are not in the malls i frequent. Perhaps its time for a restructure from the top down. Maybe get some management thats aware of the customer and not their personal income. You are useless. You are pathetic. You are a joke.

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Replies (1)
Ster-Kinekor
Ster-Kinekor's reply23 Feb 2018, 09:08
Official

Dear Moosa Noormahomed,

Thank you for taking the time to contact us to share your experience.

We always endeavour to deliver the most enjoyable cinematic experience to all our customers, and we apologise for not being able to do so on this occasion.

Please refer to the email sent to you.

Kind Regards,

Ster-Kinekor