wrong tickets lack of customer service

i had booked for avengers there were 2 3D shows and 1 normal show. i had asked for the normal show as my husband does not enjoy the 3D. i had paid and didnt look at the ticket as i had made it clear i wanted the normal show and i was not offered the 3D glass. <br> however when i returned 2 hours later for the movie and had a look at my ticket to see which cinema we would be sitting at i read that our film was i 3D. when i had approuched the ticket counter they waited a while before telling me ill just have to watch thatmovie, i asked to speak to the manager as i knew there was another cinema playing the same movie in non 3D, the manager was not availible to speak to me but they informed me that that film was fully booked.<br> i asked to borrow a pair of 3d glass for the movie as i didnt want to spend the extra money on them again, not to mention it was the ticket sales guys fault that we now needed them. by this time our movie had been going for 15 min. we were told they didnt have any for us to borrow that we had to buy new ones. once we had baught our pairs of glasses we and went into the movie house we had missed 25min of our movie