MR
Margaret R
1 reviews | Active since Aug 2018
24 Sept 2019, 21:47
Worst Ster Kinekor Manager at IMAX
*********** at its worst, I was told to go away and phone their call center foe help. Their sales person mistakenly bought me expired ticket me yesterday while I was coming following day. I was told the show is fully booked and I must go. No apologies the cinema assistant for Lion King was as rudecas his manager who spoke to me sitting at the IMAX lobby with an sticking attitude. I am never going to go to STK ever. My kids were so disappointed and I almost in tears and STK staff did not care except for the poor sales person who showed remorse and regret.
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Replies (1)Ster-Kinekor's replyOfficial
07 Oct 2019, 17:07Good Day Margaret
Thank you for taking the time to contact us to share your experience.
We always endeavour to deliver the most enjoyable cinematic experience to all our customers, and we apologise for not being able to do so on this occasion.
Your feedback has been escalated to the relevant department, you should be contacted within the next 24-48 Business Hours.
Kind Regards
Sterkinekor
Thank you for taking the time to contact us to share your experience.
We always endeavour to deliver the most enjoyable cinematic experience to all our customers, and we apologise for not being able to do so on this occasion.
Your feedback has been escalated to the relevant department, you should be contacted within the next 24-48 Business Hours.
Kind Regards
Sterkinekor
Ster-Kinekor's reply07 Oct 2019, 17:07
Official
Good Day Margaret
Thank you for taking the time to contact us to share your experience.
We always endeavour to deliver the most enjoyable cinematic experience to all our customers, and we apologise for not being able to do so on this occasion.
Your feedback has been escalated to the relevant department, you should be contacted within the next 24-48 Business Hours.
Kind Regards
Sterkinekor
Thank you for taking the time to contact us to share your experience.
We always endeavour to deliver the most enjoyable cinematic experience to all our customers, and we apologise for not being able to do so on this occasion.
Your feedback has been escalated to the relevant department, you should be contacted within the next 24-48 Business Hours.
Kind Regards
Sterkinekor
