SN
Sihle N
1 reviews | Active since May 2016
22 May 2019, 07:35
Worst service online pre-bookings
Pre-booked tickets on the 4th of April for Avengers:End game to watch on the 27th same month at Cresta Mall online.
I received my reference to print the tickets. When I got there on the day, my reference couldn’t scan and my seats were given to someone else. To cut story short the manager at Cresta ended up calling the call center for assistance on this matter, then they said my booking was reversed. No communication sent to me or a refund to my bank account. Even today no refund has been done and no apology for the inconvenience caused.. I have submitted all necessary documents for refund..
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Ster-Kinekor's replyOfficial
08 Jun 2019, 10:26Good Day
Thank you for taking the time to contact us to share your experience.
We always endeavour to deliver the most enjoyable cinematic experience to all our customers, and we apologise for not being able to do so on this occasion.
Your feedback has been escalated to the relevant department, you should be contacted within the next 24-48 Business Hours.
Kind Regards
Sterkinekor
Thank you for taking the time to contact us to share your experience.
We always endeavour to deliver the most enjoyable cinematic experience to all our customers, and we apologise for not being able to do so on this occasion.
Your feedback has been escalated to the relevant department, you should be contacted within the next 24-48 Business Hours.
Kind Regards
Sterkinekor
Ster-Kinekor's reply08 Jun 2019, 10:26
Official
Good Day
Thank you for taking the time to contact us to share your experience.
We always endeavour to deliver the most enjoyable cinematic experience to all our customers, and we apologise for not being able to do so on this occasion.
Your feedback has been escalated to the relevant department, you should be contacted within the next 24-48 Business Hours.
Kind Regards
Sterkinekor
Thank you for taking the time to contact us to share your experience.
We always endeavour to deliver the most enjoyable cinematic experience to all our customers, and we apologise for not being able to do so on this occasion.
Your feedback has been escalated to the relevant department, you should be contacted within the next 24-48 Business Hours.
Kind Regards
Sterkinekor