Worst online booking and service

Online booking is Never one that you can send on. We made a booking, got the notification that the payment went through for the new Avatar at 10:15am on 27 December 2022 for 5 people. When we got to the cinema they asked for a ref email. We made the booking just before 9 am. We wanted to book in and the seats we selected was allocated so everything went through. The employee told us there is nothing he can do. He did not try to phone his manager or the regional manager. There is always a manager that is on stand-by. We booked and PAID AGAIN, as we had other plans and can't wait for the email or select another time. The movie was chosen becuase the family that visited wanted to see it, so we wanted to take them to enjoy their last day of their holiday before traveling back hom. This for me is ridiculous and extremely poor service. My point here is, guys if you want a hassle free experience DONT book and pay online and don't expect any help if you do book online and when you get there expect minimum spice for popcorn as Ster-kinikor wants you to have tasteless popcorn with the small sachets they give because they don't give you the option to buy additional. Our movie is at 10:15 and I am expecting to get the brown, uncomfortable, load brown paper bags. Do t bother complaining about that as they direct it to the branch but their head office that BIG Mistake on that decision. Way to go guys to make things as horrible as you can. Your lining yourselves up to have another Dischem riot on your hands