Worst Movie experience ever - and i was so looking forward to a great night - so disappointed.

I hope I get a response back for this email – as I see based on the hello peter complaints the norm is that no one replies or resolves any issues….

My husband and myself decided to try the Cine prestige thinking we were going to have a really fantastic experience – we paid edgars club card rate but our friend paid full price.

We decided to purchase tickets for Thor and to begin with the place wasn’t very busy but the only person we could find to assist was the cleaning lady who was more helpful then any staff there-

Ordering snacks/food took forever - my husband and our friend ordered food to be delivered, which wasn’t delivered until our friend had to leave half way through the movie to find out where his food was only to be delivered 20 minutes later by a lady who was not interested what so ever and offered no apology for late delivery …. Just shockingly bad service – it was our first time there and went to the 8.30 movie – Not only did I find the ticket prices expensive but I still had to buy 3d glasses which both my husband and mine broke - cheap glasses we had paid R12 for – what a joke – I kept having to fix them while I was watching the movie…

When we came out of the cinema there was no one to be found to complain, this is unacceptable, they ruined an entire night and it was a complete waste of our money. I have had better experience watching a cheaper movies..

What I would like to know is how can you charge those rates and yet offer such bad service ?