Worst experience of my LIFE

Hi there Ster Kinekor.<br> My fiance&I are avid movie goers and we only go to Ster kinekor. We love the whole experience of going to your cinemas,for it to be quick and simple and then enjoying a movie. BUT on the 20th of March we bought tickets online like we ALWAYS do, but when we got there it said we had no tickets assigned to our name. SK ***, we then had to wait in a massive queue so we could speak to a supervisor ( I think the reason you book online is so that you can avoid this in total ), After this we waited to get our popcorn/ drinks in your self service counters, which was fine, i bought 3D glasses because I did not see IMAX glasses on the screen. THEN when we got to the front of the queue the lady at the front would not give me IMAX glasses&sent me away without even trying to assist. <br> <br> I then found another supervisor/manager and told him about the glasses situation - who then informed me that this was not in fact a 3D / Imax movie... I missed 20 minutes of the movie by now and paid double the price to watch a 2D movie. WHAT ******* IS THIS!!! Have you completely lost the plot? How do you charge IMAX prices for standard movies, are you ******** your clients