DS
Dani S
1 reviews | Active since Jan 2011
22 Jul 2019, 10:26
Worst experience at Greenstone Ster Kinekor
Booked on line for the Lion King at Greenstone Saturday night 20/07. Arrived early in order to get snacks on time and paid for the snacks. Waited in the queue for over 30 minutes (3 out of 8 staff helping customers at the counters). The queue was so long that it went outside of the premises. Got to the front of the queue only to be told that the popcorn machine is broken! Arrived in the movie 20 minutes late 'cos of this and other people sitting in out seats. Ushers were not interested in helping us. What a terrible experience and I wont be supporting Ster Kinekor anymore. Your Greenstone Manager and staff should be taken to task. Opening weekend of the Lion King and they were terrible.
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Ster-Kinekor's replyOfficial
19 Aug 2019, 09:30 Good Day Dani
Thank you for taking the time to contact us to share your experience.
We always endeavour to deliver the most enjoyable cinematic experience to all our customers, and we apologise for not being able to do so on this occasion.
Your feedback has been escalated to the relevant department, you should be contacted within the next 24-48 Business Hours.
Kind Regards
Sterkinekor
Thank you for taking the time to contact us to share your experience.
We always endeavour to deliver the most enjoyable cinematic experience to all our customers, and we apologise for not being able to do so on this occasion.
Your feedback has been escalated to the relevant department, you should be contacted within the next 24-48 Business Hours.
Kind Regards
Sterkinekor
Ster-Kinekor's reply19 Aug 2019, 09:30
Official
Good Day Dani
Thank you for taking the time to contact us to share your experience.
We always endeavour to deliver the most enjoyable cinematic experience to all our customers, and we apologise for not being able to do so on this occasion.
Your feedback has been escalated to the relevant department, you should be contacted within the next 24-48 Business Hours.
Kind Regards
Sterkinekor
Thank you for taking the time to contact us to share your experience.
We always endeavour to deliver the most enjoyable cinematic experience to all our customers, and we apologise for not being able to do so on this occasion.
Your feedback has been escalated to the relevant department, you should be contacted within the next 24-48 Business Hours.
Kind Regards
Sterkinekor