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sonja.holl sonja.holl

1 reviews | Active since Jul 2017

18 Jul 2017, 21:22

Worst customer service at Ster-Kinekor Centurion Mall

<p>Went to watch Spiderman but after 40min advising the staff that thr projector is not working a gentleman advised us that they are experiencing huge projector problems and we can watch another movie... We requesteda refunf just yo get treated horrible by Khalegong who refused to give us our refund until we fetched our ticket then throws the refund on the counter with a bad attitude and when I told het due to a technical ptoblem on thei side it is not nice treating customers like that, I would please like to speak to the manager, she runs off, rip a piece of paper off, shuff it into my hands and tell me to go away... what had to be such an exciting evening turn out to one of our worst experiences - will NEVER go to those movies again, thanks to Khalegong!</p>

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Replies (1)
Ster-Kinekor
Ster-Kinekor's reply22 Aug 2017, 15:49
Official

Dear Sonja Höll

Thank you for taking your time to communicate with us. We have every desire to address your needs and provide the best solution available to resolve the issue at hand and as soon as possible. In addition, we will further evaluate how we can prevent this problem from occurring again in the future.