Worst Customer Service

I attempted to book a movie using the online app. First the whole morning and much of the afternoon, they said the there site was being updated. Eventually, when I could book, the movie I was attempting to book was fully booked. I attempted to book another movie, which after making the payment, the money was deducted from the account, but the movie was never confirmed.

I contacted customer service, who informed me I should send an email requesting a refund, which I did, and for more than a week, there was absolutely no response.

Eventually, I visited a Ster Kinekor Movie Theatre, at which the manager phoned customer service and once again I spoke to a consultant. The consultant once again advised me to resend the email for his attention. I comp**** and sent the email. I was contacted Telephonically, but I was at a meeting and missed the call. The next day I was sent an email stating that more documentation and information was needed to process my refund. I had to via email send a copy of my bank statement and once again the same details I sent before. Al this is understandable, however, nowhere was any attempt at an apology given by the company and to get back my own money is a process that is going to take quite some time. I just feel that this is poor customer service and I would probably never again, use the online app to avoid all this unnecessary hassle.