Worst Booking Experience Imaginable

<p>I have actually had it with Sterkinekor now.<br />The worst service I have ever experienced and NO one is willing to do anything about it. I am astounded.</p> <p>Firstly your online booking system issued me with the INCORRECT seats. The ticket assistant tried to validate this as 'someone else may have booked those tickets while I was checking out' which is complete bull.</p> <p>You cannot just reassign someones seats. I do not ever sit at the back of a cinema and I would not have even realised I was issued the incorrect tickets if someone didn't ask to double check the booking confirmation! There were NO warnings about Sterkinekor changing my carefully selected seats!</p> <p>On top of this, the Ticket assistant then insisted to wait for up to 45 minutes while the transaction clears before she can issue a refund - which will only reflect in my account in 3 days!</p> <p>I did not want a refund: I wanted the seats I booked originally, or seats close to it. This request was completely ignored.</p> <p>I had to proceed to give my credit card information over the phone to a consultant in order to reverse the transaction... I work in the payment industry - you do NOT need a credit card number OR the expiry date OR the CVV number in order to reverse a transaction!</p> <p>Now I have to run through this entire process again and hope to survive your disastrous booking system.</p> <p>I have already been kicked out of your iOS application while trying to re enter my Discovery Discount Card numbers as well...</p> <p>I am honestly starting to wonder how this company is still in business. My past experiences at Cavendish Sterkinekor has been similarly lacking in that they have run out of popcorn more than once, refused to accept cash payments, projector issues and then refusing to give refunds for the ruined show and many other issues.</p> <p>I would REALLY like to know HOW you expect a client to be satisfied after experiences like these?</p>