worse servicer ever

<p style="color: #555555;">On Saturday 7 May, my boyfriend and I decided to take our child to see a movie (Zootropolis) at Ster Kinekor River Square in the vaal. I had checked online and I saw that the movie starts at 17:00h and It was a normal movie (not 3D)</p> <p style="color: #555555;"> </p> <p style="color: #555555;">When I arrived at Ster Kinekor they sold me a 3D movie ticket and I told them that Zootroplis movie was not on 3D and that they can even verify that by looking at the Ster Kinekor webiste. However no one paid attention to me and I was forced to buy three 3D movie tickets and to make things worse they told me that I needed to buy the 3D gl***es also. I went to Ster Kinekor wth a fixed budget and I told them that I am now overspending but obviously that didn't see to bother them. </p> <p style="color: #555555;"> </p> <p style="color: #555555;">After purchasing the movie ticket I asked the manager ( apparently his name is DERRICK) how come Zootopolis is 3D but but when I check the website is says otherwise... He told me that if on THEIR system it states that it is 3D then it is 3D. Oh well I waited to enter and watch the movie for it had been delayed for more than 30minutes because apparently they were switching movies or something like that. As the movie started the Manager came to me and said that the movie is not 3D and I should go get my refund and then he walked away. I fetched him and told him but why did they not look into this matter when I had arrived and tried to verify whether the movie was 3D or not. Now I stood in the long queue, they made me buy the wrong movie ticket after they didn't believe a word I said about the movie not being 3D. Now without even an apology I had to wait again in the queue while the movie had started to get my refund and get the correct movie ticket. </p> <p style="color: #555555;"> </p> <p style="color: #555555;">I asked for an apology from both the lady who was serving me who had argued with me earlier about the movie being 3D and also from the manager... guess what... they both looked at me as if I was crazy and without saying anything the manager walked away. . The manager was rude and paid little attention to running the cinema in a proper way that will satisfy the customers. Instead he walks around with his hands in his pockets and shouts at people. He still instited that next Zootrpolis movie that was scheduled to begin at 17:45 was also 3D. And I had to explain to him that that one is also not 3D.</p> <p style="color: #555555;"> </p> <p style="color: #555555;">How are you a manger but you fail to double check when there are errors and complaints from customers. My first complaint was ignored. Had he paid attention to me the first time they sold me the wrong movie ticket then soooo many things would have been avoided. I was late for the movie because of THEIR mistake and I didn't even get an apology from anyone. </p> <p style="color: #555555;"> </p> <p style="color: #555555;">I have never felt so disregarded before and I do not understand the bad service that they continue to provide people at River Square Ster Kinekor. </p>