Worse Customer Service Ever at Sterkinekor Rustenburg

<p>I just like to say that the management at Sterkinekor is not up to scratch, it clearly shows that the person who is managing that branch does not have a clue what they are doing.</p> <p>The reason for this email is to bring to your attention that during this past Easter Weekend at the cinema it was chaos in Rustenburg. why?</p> <p>1. The ques were very long why?<br />2. Because only two self-help machines were working for us to get tickets.<br />3. All the front desk machines were closed I dont know as to are they not working or not <br />4. People's seats were double booked and as a result in the cinema there were some people standing because of unavailability of seats which is on my part unacceptable how is that even possible that seats can be booked twice.<br />5. The assistants did not even come to check out as is everything in order in terms of seating in the cinema which clearly shows that they do not care about us their customers.<br />6. There were only two tills operating when we tried to get pop corns and drinks as a result this que was also very long going outside of the cinema that how long it was.<br />7. The attendants were very slow in everything they do.<br />8. There was no one to direct the ques as a result one could not notice as to which que is for what.<br />9. The service at Rustenburg Sterkinekor is very poor and I hope something could be done regarding this matter</p> <p>10. They knew is opening weeekend for Fast and Furious 8 but they went ahead and use the smallest cinema hence there were chaos with the seating, why could they not use a bigger cinema because they do have one </p> <p>I seriously hope that Sterkinekor will attend to all the machines that are not working at the Rustenburg branch </p> <p>I also hope that Sterkinekor will take their assistants for customer relations training because we really do not want to be dealing with assistants who does not know how to handle customers in situation like the ones mentioned above, (one of the assistants when I was making her aware about the sitting and that people are standing and when i asked her why did they use a small cinema instead of a bigger one she just was not nice to me and just said that " I stay in Freedom Park and Sterkinekor must sort their mess out I do not live here I just work here there is nothing I can do) </p> <p>Seriously how is that for customer relations!!!!</p> <p>Sterkinekor PLEASE do something about your brannch in Rustenburg and NOTE this happens all the time it was not for this past weekend NOPE !!</p> <p> </p> <p> </p>