TN
Thevin N

1 reviews | Active since Feb 2015

06 Mar 2015, 13:13

WILL STER KINEKOR MANAGEMENT STAND UP, PLEASE

We went to Ster Kinekor Gateway 2 to watch a 14h15 screening on Sunday, 15 February 2015. <br> The queues for snacks were reasonable, 15 minute wait but there were no or limited spices for popcorn on the tables. <br> When you try to get assistance from Ster Kinekor staff you always get an annoyed look, the person then returned with just salt. <br> After that debacle we had to follow the another queue for 20 minutes to get into the cinema as the tickets had to be scanned. <br> After standing in the queue for about fifteen minutes another Ster Kinekor employee came onto the floor with a hand held scanner. <br> <br> When the movie ended most of the people sitting at the top rows exited through the door that leads into the lounge- we were unable to exit as the doors were locked and the lounge and snack bar was left unattended.<br> <br> <br> I mailed emailed Ster Kinekor several times, I received a replies from Lynette that I will be contacted which has never happened. <br> <br> <br> <br> I am a regular movie-goer but have always found that the queues from booking the movie through to purchasing snacks is always long. Floor staff generally seemed annoyed and appear no to want to be asked for help.<br>

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Replies (1)
Ster-Kinekor
Ster-Kinekor's reply09 Mar 2015, 09:09
Official
Hello Rennie@,

Thank you for reporting this. We apologize for the inconvenience caused to you.

Your complaint has been forwarded to the relevant department who will revert back to you soon.

Regards,

Ster-Kinekor