WHY DID I PAY FOR BAD SERVICE?

LAST NIGHT ME AND A FRUEND WENT TO GO SEE THE 50 SHADES OF GREY MOVIE. KNOWING THAT IT WOULD BE DIFFICULT TO GET SEATS , WE ACTUALLY WENT THERE EARLY IN THE NIGHT AND BOUGHT TICKETS FOR THE 22h45 SCREENING.<br> WE LEFT HOME LONG BEFORE THE MOVIE STARTED TO ENSURE THAT WE'D BE ON TIME. <br> WRONG, WE WAITED IN LINE FOR REFRESH,ENTS FOR LONGER THAN 20MINUTES, BECAUSE SOME OF TEH SODA-FOUNTAIN MACHINES WEREN'T EVEN ON, EVEN WORSE, MY GIRLFRIEND COULDN'T GET A SLUSHPUPPY DUE TO THERE BEING NO ICE. I BELIEVE THOSE MACHINES MAKE THEIR OWN ICE, BUT THEN AGAIN,MTHE STAFF WERE BUSY CLEANING UP TO LEAVE, NOT TO HELP US.<br> WE ENTERED THE CINEMA AFTER THE MOVIE HAD STARTED DUE TO HAVING TO WAIT IN LINE FOR THAT LONG.<br> THERE WASN'T A SINGLE STAFF MEMBER CHECKING TICKETS, WHICH MEANS THAT I HAD TO ASK THIS RUDE COUPLE TO LEAVE OUR SEATS, AND THEN WE WAITED ANOTHER 15 ODD MINUTES FOR ALL THE OTHER FREE-GOERS TO LEAVE THE BOOKED SEATS AND LEAVE THE CINEMA(BECAUSE YOUR STAFF CAN'T PAUSE A MOVIE OR DO THEIR JOB). <br> NOW, I HAD TO SIT ON A SEAT WHICH WAS BROKEN AND LEANED BACK FURTHER THAN ANYONE'S COMFORT ZONE, AND I COULDN'T USE THe ARMREST FOR SUPPORT- THAT WAS BROKEN TOO. <br> WHAT DID I PAY FOR? HORRIBLE SERVICE