WHY BOTHER WITH A NEW CINEMA WITH NO SERVICE

Hugely disappointed on 26/12/2015- our first visit to the new Imax at Eastgate to watch long awaited Star Wars with my family. Incredibly long queues and finally at the front, I am told I need a VOUCHER. Eventually, we get in and we've missed 15 minutes! Everyone upset, evening spoiled and R1000 wasted. After complaining I get a call from manager next day apologising and promising to call me in 2 days time. No call even after leaving messages! I try the regional manager-does'nt take calls and no message service. On 20/01/2016, I call Primedia head office and no one answers except Carl Setzkorn who listens even though not his division. Information given to his colleague. Someone calls a week later and I asked her to call back as I was busy. NOTHING, so I message Carl. He CALLS me and is shocked and passes my details on again..... Still no response. Clearly, Ster-Kinekor and Primedia dont care about loyal customers.Business must be booming. You have lost me to Nu Metro who beat you in all areas especially the newly revamped complex at the Glen shopping centre 10 minutes from home. As someone who supported you since Kine centre in Commissioner street, I am BADLY DISAPPOINTED!!!