When Ster-kinekor *****s you over on a booking

So my fiance and I make a booking online and wait for the confirmation email till the point where we actually have to phone the call center to check. It turns out that our booking hasn't been made due to a \double booking\" for the seats on the site, but they were more than happy to let the transaction go through on my debit card. When I asked the consultant if they can refund me he answered that he will send me a form and the refund will take 7-14 days. I will not be visiting your site or cinema anymore."