What's the point of being a SK Club member, with no benefits????

What's the point of having an online system that does not work??? Buying tickets online and not receiving points for the tickets that were purchased. What's worse is when you call customer service you get the same excuses. Either send an email or call back our system is offline. When you call for the 3rd time, the phone rings for more than 5 minutes with nobody answering the call. Sort this mess out!!!! I've been a loyal customer for so many years, I would hate to move to another service provider. What's the point of having Customer Service when you do not attend to your customers!!!! And what's the point of being a SK Club member when you clearly do not get points????