What is going ON Ster-Kinekor?!

Tried an online booking, but some system errors occurred. At 18:47 I received an SMS that the payment has gone of my card, but no purchase reflected. After staring at the screen displaying - "Just sec, we're processing your payment". I got concerned and phoned our helpline on 0861 668 437, selected option and had to listen to the same song multiple times, I got to speak to Simphiwe. As per customer service , there was no booking for me, yet the payment was processed on my card. After a few excuses from both sides, an offer was made to assist me at an ADDITIONAL COST of R3.50!!! Now, I already had to stay on the line for a total of 27 min and 25 seconds, explain my worth to ensure that I am not spilling a lot of nonsense and then the additional costs are expected! Now, after a barter the matter was assisted with, but I am greatly concerned by this. In addition, I only managed to see that although I paid for 2 sets of 3D glasses, the glasses was not added to my phone booking. Please note that the tickets was for the half price Tuesday. Thus 2 x tickets @ R 98.00 and the 2x glasses @ R 24.00 = R 122.00 - total amount deducted from my card. If I arrive at the cinema tomorrow morning and I do not receive any glasses, as I have already paid for them, then please expect another complaint.