Was billed for a Free service

On the 13th June 2015 my family and I went to the Promenade Ster Kinekor. Since I am on Discovery Vitality I expected my movies to be free for the kids.<br> I did the health assessment a month before, activated the cards from discoveries side. When I got there had to pay r25.00 per child.<br> <br> To not spoil the day I paid. I called Discovery the next week and then was given a reference number *** as to proof its activated on there side.<br> <br> I called Ster Kinekor today at ***and was told that the Promenade branch needs to refund me. I have been struggling with the number <br> *** that I was given as it sounds like a fax number. I again called the help desk at Ster Kinekor and was given *** which I called twice and left messages.<br> <br> I am totally disgusted at the service! Really now where has the customer service gone! As they pick up the fone and drop it again.