bB
bkelepa B

1 reviews | Active since Sept 2016

15 Mar 2017, 23:00

Walk of shame leaving a Ster-kinekor Cinema

<p>The self-service machines weren't taking the Edgar's club card so we proceeded to the cashiers till to assist. The cashier chose the seats for me and I asked her to change the seats and it took her +\- 5 minutes before she called for her manager to assist who also took time but enventually managed. In that process they asked for my club card again and they placed it on their side of the till and when I left into the cinema I left without it. It was a lousy day and there wasn't anybody behind us but they never took time to bring the card to us. Upon returning when fetching my takeaway from their office I remembered that they never returned my card. They then with an attitude shouted someone's name to bring the cards and they gave me mine. I asked the cashier why didn't she bring it she said she didn't wanna disturb me then I asked why she then didn't hand it back when I came to fetch the takeaway then she said she was busy. The manager responded by saying they are busy and I am not the only client they are serving shouting and being as rude as possible. I told her I was going to report this then she said I should go ahead. I have never had such a walk of shame before walking out of the sterkinenor cinema with my wife. I hope something will be done.<br />The cashier 's name fortunaoappers in the receipts and it's Christina Konde and her Manager is Zanele. The movie we were watching is Kong @20:00 on the 15th of March 2017. The incident occurred after the movie at around 22:20.</p> <p>I hope to hear from you soon.</p> <p>Regards <br />Bokang</p>

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Replies (1)
Ster-Kinekor
Ster-Kinekor's reply24 Jun 2017, 13:14
Official

Dear Bokang

Good day, hope all is well and even better.
Firstly I’d like to start off by saying, Thank you for taking your time to communicate with us. We have every desire to address your needs and provide the best solution available to resolve the issue at hand and as soon as possible. In addition, we will further evaluate how we can prevent this problem from occurring again in the future.

Please accept our sincerest apology for the trouble and inconvenience we have caused you. Again, we highly appreciate your feedback as it will assist us in becoming better at delivering the best and greatest movie experience and customer service. As with any business like ours, the greatest advertising we can have is word of mouth from a satisfied customer. It`s our goal to retain you as a satisfied customer and will hope to serve you again in the future.