RG
R. Govender

1 reviews | Active since Aug 2016

13 Aug 2016, 07:51

wake up and smell the popcorn

<p>The system in place at gateway to order, pay for and collect your treats is by far the most clumsy and chaotic. You are expected to queue to order electronically. Pay electronically. Good luck to you if you wanted to pay in cash as only a couple of screens have cashiers behind them. Then queue at another couter to collect your treats. When things should be streamlined, ster kinekor has opted to make things extremely difficult. It must certainly be tough for people who are not computer literate.</p> <p>The money spent installing this system could have been used to install more counters that do everything in one place i.e. accept orders, receive payment and dispense. </p> <p>Your clumsy system isn't working and is frustrating patrons who will probably not want to return to be subjected to torture again.</p>

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Replies (2)
Ster-Kinekor
Ster-Kinekor's reply15 Aug 2016, 07:26
Official

Thank you for taking the time to let us know about your experience.

Your complaint has been escalated to the relevant department for resolution and feedback.

Kind regards,

Ster-Kinekor

Ster-Kinekor
Ster-Kinekor's reply15 Aug 2016, 07:33
Official

Thank you for reporting this. We apologize for the inconvenience caused to you.

Your complaint has been forwarded to the relevant department who will revert back to you soon.

Regards,
Ster-Kinekor