Wait...Wait...Sorry I'm Busy

<p>On Sunday 17 July 2016 I went to watch Tarzan at Cinema Prestige at Cavendish.</p> <p> </p> <p> My experience are as follows:</p> <p> · I had to wait 15minutes before stopping one of the waiters to assist me and all of them avoided eye contact and told me they were busy</p> <p>· A lady by the name of Lulu was standing at the enterance and I asked if she could assist</p> <p>· I am a movie goer so I know the menu well. I asked her for the hot chocolate, popcorn and cake combo.</p> <p>· After writing this down, I was told to pay cash as the swipe machine was not working and this is nothing out of the ordinary</p> <p>· When I got to my seat, the seat next to me was empty and filled with plates and food from the previous show. All I can say is that the smell made me sick!</p> <p>· My hot chocolate was brought to me in a form cup, A FOAM CUP! Needless to say, it tasted like diluted hot water with 0% milk and no taste of chocolate</p> <p>· The mousse cake was very nice but I was starting to get irritated as I would usually get my popcorn</p> <p>· I eventually stood up and went to Lulu who walked away while speaking to me and I could nt hear or understand what she said</p> <p>· She made me another cup of hot chocolate which tasted exactly the same</p> <p>· I was told all the glass mugs were in the cinemas</p> <p>· As I was speaking to Lulu she literally raised her tone with me when I told her where was my popcorn and she got defensive telling me that she confirmed I did not want popcorn after I saw her taking my order</p> <p>· When I received my second foam cup of diluted water in milk, I looked for Lulu and was told she went to the bathroom</p> <p>· A gentleman by the name of Austin then offered to assist me and replaced my hot chocolate with a cold beverage</p> <p>· He was also kind enough to take my popcorn order and he was friendly</p> <p>· He asked me if I wanted to speak to the manager as she was sitting and having a conversation and randomly looking my way and then looking away. Only to find out she got a better job!</p> <p> </p> <p>Even though I am a Edgars club member, the price of a ticket is not cheap. I did not expect such service from all the people on duty except one. There are no words to describe my anger and frustration.</p>