NK
Neels K

1 reviews | Active since Mar 2009

18 Jul 2017, 11:10

Vitality Movie Card for kids

<p>My daughter has a Vitality movie card which was active and has been used in the past but has since somehow been upgraded to an adult - she turned 15 this year.</p> <p> </p> <p>Ster-Kinekor initially requested I do the online assesment but now she is too old at 15 years of age. How on earth is this possible since she is still between the ages of 2 and 18?</p> <p> </p> <p>I get the impression they do not know how to resolve the issue.</p>

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Replies (1)
Ster-Kinekor
Ster-Kinekor's reply30 Aug 2017, 18:01
Official

Dear Neels

Thank you for taking your time to communicate with us. We have every desire to address your needs and provide the best solution available to resolve the issue at hand and as soon as possible. In addition, we will further evaluate how we can prevent this problem from occurring again in the future.