Very upset with poor service levels

Most horrible service ever !!!!!!!! Every Friday my wife and I watch a movie on Ster-Kinekor, we decided to watch another movie on Saturday 10 March 2018 at mall of Africa , we booked a movie at cinema 2 row e1 and e2 , after the movie we left only to find out that I did not have my wallet on me , bout 2 to 3 hours later when we go back , I ask many consultants on the floor for the manager the consultants are rude and just says don’t know were he is , go and ask this guy and that guy , they make you run around and have this look on there face like they don’t even care about you , after speaking to the team leader on the floor he said, they found a wallet in cinema 1 that’s all, so I said it’s a blue wallet , he goes to cinema 2 don’t know if he even looked in or not came back and said sorry there was no wallet , imagine not even asking me if I can leave my number so if they find it they can call me or anything???????? Manager just looks around does not even look at you like he as has nothing to say !!!!!!surely there is some kind of training you’ll provide your guys with!!!!Then I ask to see the wallet they found and it was mine with R400 missing ????? So the cleaner that found it I asked him to speak to her , now he wants me to ask her instead of asking her himself And trying to find out, she is keen and says it was in cinema 1 and was sure about that , how did the wallet get from cinema 2 to cinema 1 and 1st row only god knows , I will never ever go back to a Ster-Kinekor again because they do not know how to treat customers fairly and the staff and managers are not trained to handle different scenarios, absolutely pathetic!!!!!!!

Team leader whom most probably thought we would not do anything just a normal couple complaining well I hope everyone will see this Ronald Marsheba

HOPE SOMETHING WILL BE DONE BECAUSE THERE WERE MANY PEOPLE COMPLAINING AND NOTHING HAS BEEN DONE