VERY UPSET

Firstly when you try and call them......your call never gets through. Finally when I sent a rude email informing them of their bad service, I did get a call straight after. Hence I explained that their online booking for movies was confusing and could I book through a person on phone. I paid and booked for my tickets, but then was told they were offline and my tickets had not been printed. I would be refunded immediately and would have to book again. I worked all day so could not follow up on this debacle. When reaching the movie house, I saw that my money for the tickets had not been refunded and asked 4 managers, to please get hold of Sterkinor as it was impossible for me to reach them. This took an hour......as the manager was not available, and the only lady who could help called the head office. I was told this would be resolved and I would get a phone call shortly. That took 20min by then the movie we wanted to watch was starting ...... what should have been a fun evening out for us all......turned into a nightmare as now I had to buy the tickets again........was charged more than the original amount taken off my card.....I would appreciate a call from head office. As I would like to know when my money will finally be refunded to me, why I had to pay much more......and why I could not be allowed in to the movie, when I had proof of payment. From minute I tried to get hold of Star kinekor.......to trying to book.....to having to pay twice to get into the movie......I will never ever go to Cavendish Star Kinekor in my life again.......and say to the public ......stick with good old *****.....they know their story.....and are kind and helpful.