Very dissatisfied with both Ster-Kinekor and Takealot Couriers

I am utterly disgusted with these two companies. On 18 November I went for a movie at Ster-Kinekor N1 City. At N1 City there is no self service kiosks to buy movie tickets, I had to buy tickets at the ticket counter. When I tried to pay with my FNB card, the card machine kept declining my bank card. The ticket assistant abused my card trying to make it work. Then I tried to pay with my Capitec card which was also declined.

After that day my card was declined at other stores as well (the card receipt only reads "processing error"). Obviously it was Ster-Kinekor's card machine which damaged my card as I used the card the previous day at Marko. I sent a Direct Message on Twitter to Ster-Kinekor explaining how unhappy I am but I am still waiting for a response.

On 1 December I went to the FNB branch in Constantia where a very helpful lady arranged for a card replacement. However as of 15 December (2 weeks later) I haven't received my card. I phoned FNB and the consultant told me that the card was with Takealot Couriers. The consultant supp**** me with a reference number. When I tried to call Takealot Courier's customer service I had to stay in the queue for ages and eventually I gave up.

I appreciate the helpful assistance of FNB regarding this matter. I am just heavily frustrated as I am not at fault in this situation. I have to pay R100 for a new card and the card I used was barely six months old. The big corporate companies are always laughing to the bank while customers must bear the damages.