Very bad customer service

Me and my family decided to visit Sterland Ster Kinekor cinema on Saturday 27 January, never in my life have I ever been so ill treated by anyone, the supervisor on duty Sarah Msueni was extremely rude and took advantage of the fact that we did not understand her language, she and the entire staff assisting behind the counter laughed at us. We bought tickets to see Jumanji, my 6 month old daughter was with us and sleeping at the time, after buying the movie tickets and 4 popcorn coke and sweet combos, she only then advised that she cannot allow us to watch this movie with my baby daughter. please note I was holding my daughter when I purchased the tickets from her, and nothing was said, I bought the combos and still nothing was said, when we were about to leave the counter she said she cannot allow this, after which I advised that my daughter is sleeping and will be until we leave. she demanded we not think of watching this movie because my daughter is not 16 years, at what point did she realise this???? as my daughter was in my hands the entire time I was doing the purchases, then we asked for our money back, she said she will need to call the manager because refunds is not allowed, and we must watch another movie, I told her we are not generally movie people but decided to come for this specific movie, she said they have a policy and refunds are not allowed. she called Tapelo whom she said was the manager, she advised that Tapelo would be with us in 2 minutes, 15 minutes passed and I asked where Tapelo is, she said he is coming that's all she knows and spoke in her native language with her colleagues and they all laughed again, after more than 30 minutes she could still not advise where Tapelo is and when he would be there, she then said she will give a refund for the movie tickets, but not the combos, I found this service extremely disturbing and very degrading as she sold the tickets and the combos and said nothing about my daughter and when we wanted a full refund she refused. Ster Kinekor must train their supervisors to use their discretion and not to make fun of their customers, I will make it my mission to post on every social media platform about this horrible service and the supervisor Sarah Msueni. Shame on Ster Kinekor for employing people who don't put their customers 1st.