1 reviews | Active since Feb 2014
Very bad cusstomer service and support
I always book online for movies and refreshments to avoid having to stand in queues at the theatre. I booked for Fantastic Beasts at Eastgate on 17/11/2018 and also bought two combo's. As usual, when I wanted to collect my tickets at the machines, it did not work. This happens almost EVERY time - why did they change their system, but it does not work?? I then had to stand in a long queue to get my tickets - when I complained with the lady that helped me, she did not even bother to answer me, never mind apologize!! I then went to get my combo's - on your website (when you order online), there are no restrictions indicated on what sweet you can choose. When I asked for M&M's, the cashier point blank refused, even though I told her I ordered (and received) exactly the same before, restrictions are not indicated on the website and that I got it before. Not very good customer service and spoiling your night out!!!!
Thank you for taking the time to contact us to share your experience.
We always endeavour to deliver the most enjoyable cinematic experience to all our customers, and we apologise for not being able to do so on this occasion.
Your feedback has been escalated to the relevant department, you should be contacted within the next 24-48 Business Hours.
Kind Regards
Sterkinekor
Thank you for taking the time to contact us to share your experience.
We always endeavour to deliver the most enjoyable cinematic experience to all our customers, and we apologise for not being able to do so on this occasion.
Your feedback has been escalated to the relevant department, you should be contacted within the next 24-48 Business Hours.
Kind Regards
Sterkinekor