Utterly disgusted!

I am highly dissatisfied with the service I received from Ster kinekor.

My husband and I visited ster kinekor on Saturday, we paid for a fan club membership, it went off on our account and everything, but didn't get the tickets and it showed the payment was unsuccessful. When we arrived at ster kinekor to query this problem, the guy who appears to be a manager was helping another family who paid In store, and had the exact same problem.

He told us to wait, his busy with them. So we waited.

10 minutes to 8 pm, we were still waiting to be assisted, and he went on to help another couple who came in and experienced the same problem, not even making eye contact with us, so my husband went to him again and said we are waiting on him.

He then came to us, tried to assist us, and the other couple at the same time. Eventually he said his just going to let us through because his tired of this mess already.

We then had to pay full price for our combo, and again, the payment system didn't work. I was so annoyed because Superman has already started so we went in with no combo, nothing to eat while watching the movie, and the movie was already 15-20minutes in.

We didn't even qualify for the discount, because according to him he said it must be added as a combo when booking, and he is already giving us the tickets free.

As a married couple who never gets out on date nights, this has left a sour taste In our mouths. We were highly upset.

Eventually the money reversed back into the account, but was charged again on Monday.

I would like to just cancel my fanclub membership with a full refund, as this will be the last time I pay for something and not able to choose the full service at a discounted rate like advertised.