Utterly Disgusted

On Monday the 30th April I booked online but booked at the incorrect cinema. I called the service center and spoke to Youfid who said that he cannot change the cinema, they will refund me but I will only get the money on Thursday. I said no problem, as long as i get a refund. I asked if he could not book at another cinema but use the same funds and they could not do that. So i booked another set of tickets but then did not receive the confirmation email. I called Youfid again and said money has been taken from my account but i did not receive the confirmation email. He said there is a problem with the system and he can see the booking there but in order for him to push it through the system i need to pay a service fee of R24. I refused to pay the R24 as i said i made the booking i just need the confirmation email to me so he told me. He will refund me the money as the system does not want him to move forward. He guaranteed my refund. I asked for an email confirmation, he said he cannot send one. They use their phones calls in updating clients.

I called today 8th May to follow up on my refund. I kindly refreshed his memory due to knowing that he deals with a lot of clients, he knew exactly who i was but gives me a whole different story. He says he needs a statement and i need to write the card number and expiry date and then only will refund. and will only refund R475

On the first booking I used my edgards club and paid R475 Second booking I could not get the discount so had to pay 581 Then the service fee of R24. He said to me he will refund the R581 as this will cover the service fee and the discount I have lost.

I paid R1080 for 7 movie tickets. I need to be refunded R605 I was so frustrated with him as he then denied agreeing to pay me the R581, said I had already watched the movie and they cannot assist. I asked to speak to someone else. Spoke to Bridget who said she will call me back. 5 hours later and still no call. I have the conversation on a recorded line and will take this further if i am not refunded.

This is totally unacceptable, they seem to be a bunch of *******