Useless team

I tried to get my youngest sorted with a Vitality movie card. I did everything on Dicovery side and was informed that I need to go to or call Ster Kinekor to activate. I went there and was helped (or rather not helped) by about 4 people all saying different things and asking stupid questions in a very rude manner. I gave them all the different bits of information they asked for and still they could not help. One lady then came out of the blue saying that I need to call Discovery and if I don't succeed I will have to pay full price for my son. What ever happened to trying to help?