Useless service from Ster-kinekor

I bought tickets and combo’s on the online app. The payment ect went through on the app, and I received an sms. But the app never displayed the ticket. I went to the Ster-kinekor at the Carnival Mall and showed them this, also showed that the payment reflected on my banking app statements. They said they must phone someone, they took over 30 minutes to phone someone. Then came back and said sorry they can’t help me. By this time the movie has started. I had to purchase the tickets ect again and we missed some of the movie. I contacted Sterk-kinekor and they said I must send a mail. Two weeks and no response. So 4 tickets and 1 2 combo’s cost me nearly R1000 !!!! Shocking!!!