Unusable ster-kinekor points

This is an email I have sent to Ster-Kinekor 10days ago and till now I have not had a call back to resolve my matter.

At this point I am highly frustrated and irritated. I have sent numerous mails for you(Ster-Kinekor) to contact me via the app but to date I was only contacted once and my problem has not yet been resolved. I have left my details with Christopher Jacobs at Blue Route and asked him to follow up for me and get back to me but this was not done, and I did the same with Veronica at Cavendish, but no-one got back to me. I have accumulated an amount of 4200 points but cannot use a single point of it.

1. It does not reflect on my online account when I log on and check my dashboard.(only says 100points)

2. When I try to use my points to purchase catering at the kiosks they say on the computer it says there is no stock and I have to purchase it online(but I cannot even purchase it online because it only reflects that I have 100points) I have spoken to Siphiwe and Khaalid at customer care who informed me that I can purchase catering using my points at kiosks but when I get to the kiosk I get turned away and say they cannot do it there and I have to do it online. I was also advised that when i do get to the kiosk that i call them and they will speak to manager and have it sorted, after almost 30min on the phone waiting for a manager, i was advised to re-download the app sothat it can work which obviously has not resolved my problem. I was told by Khaalid that I might have had previous cards and they all need to be merged so that my points can reflect on my dashboard. PLEASE CAN YOU HAVE THIS DONE ASAP. Please let me know when it is done.