Unsatisfactory viewing and after sales service

<p>Despite sending a complaint on the 29 May 2017 and then receiving a reference number for the complaint, and then following up again by email and telephonically, I have had no response to my complaint or any feedback whatsoever. Absolutely shocking service considering how much you pay for movie tickets. CAS-72930-D1C6D3 has been logged. STK: ********** 159108<br /> <br /> On Friday night at 5:15 pm 9 of us went to see Pirates of the Caribbean, at carnival city.<br /> <br /> I am extremely disappointed at the quality of your screen or projector. It was almost like the calibration was not correct as even the adverts seemed to be dark and both the adverts and movie seems to be grainy. I confirmed this with the group I was in.. including my 13 year old daughter.<br /> <br /> Wearing the 3D glasses made the whole experience worse, as it appears as these glasses are not made of any quality, of which we had to pay an additional R11 per pair.<br /> <br /> Considering I spent R604.00 that evening for 1 Adult and 3 children, to watch a movie and enjoy a combo for 4 of us , this experience has left me so bitter I am tempted to go to social media about this event. To pay this kind of money for a movie that was projected of such inferior quality… is to say the least, day light *******.<br /> <br /> I expect a refund of my movie tickets please, including the plastic 3D glasses.<br /> <br /><br /></p>