Unprofessional Service received

Saturday the 07-02-2015 @ 20h00 we decided to go and watch a movie at Ster Kinekor N1 City branch. After going online to what is playing and the time we went through. On our arrival we stood in a queue waiting our turn to be helped -(Keenan and Grant). When after about 10 mins waiting to be helped we were confronted at the counter with one asking the other are you going to explain or should I, looking at my husband him looking at me we were told due to load shedding during the movies we could not watch what we wanted to only three movies playing. Asking for the manager (Aneesah) we asked to be explained what is happening nowhere in that cinema was any notice put up stating what is playing and what is happening customers just stood in a queue and then were told no movies. Asking Aneesha for her details and the number of head office she was not very helpful towards us, took her the whole of 15 min to get us a number and names. Before leaving I told her as you can see all movies is displayed as playing to which I was told ,but there is no time displayed really .We had to go online to see the status of movies also nothing said about any loadshedding. So bad service and attitude.